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As you may have seen, BOA and Netflix have both received unwanted publicity for recent changes in their fees and pricing.  Their actions help illustrate a couple things every company should consider.  Are you listening to what your customers are telling you? Have you considered all the risks and rewards of being “the first to act” in your market or industry?

Below are the stories on BOA and Netflix.   You can decide how well they are doing with these issues.

http://www.nytimes.com/2011/10/01/your-money/bank-fees-on-debit-cards-have-some-customers-looking-to-switch.html?pagewanted=all

http://www.greenbaypressgazette.com/article/20111016/GPG03/110160648/Netflix-battered-by-more-competition

According to CNBC, there are millions of job openings despite the economic environment.   The article suggests several possible reasons for the unusual statistic including employee mobility (geography), limited job skills and losing unemployment benefits.

http://www.cnbc.com/id/44838614

The Pennsylvania “prevailing wage” law, which determines pay scale on many public projects, is likely to be changed in the coming months.  Here is the story.

http://articles.philly.com/2011-10-04/news/30242999_1_wage-law-prevailing-wage-union-wages